Returns and Refunds
You can request a refund or reshipment for ordered products if:
- You do not receive them within the delivery guaranteed time (45 Business days not including 2-5 days shipping processing).
- You receive the wrong item at shops fault.
We do not issue the refund if:
- Your order does not arrive due to factors within Your control (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control or other Other exceptional circumstances (e.g. not cleared by customs, delayed by a natural disaster).
- No refund will be made if the goods are returned physically damaged, marked and or without original packaging.
- Any and all products returned to us after the 14 day return/exchange period (from delivery moment) has expired cannot be accepted under any circumstances and will be returned to the customer (at the customer’s expense) without a refund.
How to fill refund request, steps:
- Go to “My account”.
- Go to “Orders”.
- Go to “Request refunds”.
- Choose “My money back” or “Credit for future purchase”.
- Choose “Full amount” or “Partial amount”.
- Fill field for refund request reason adding a link with image proof using secured media sharing system (e.g.: screencast.com).
- Click “Send my request”
- Click “OK” on pop up confirmation message.
- Wait for response.
Can I cancel an order if I change my mind?
If You have a changed You mind, You can cancel at any time before Your item is dispatched/sent to our delivery partners.
Simply contact us and we’ll cancel Your order and give You a full refund.
All orders can be cancelled until they are shipped.
Order can be cancelled if item is out of stock.
If Your order has been paid and You need to make a change or cancel an order, You must contact us within 12 hours.
Once the packaging and shipping process has started or delivery tracking number provided, it can no longer be cancelled.
If You are approved for a refund, then Your refund will be processed, and a credit will automatically be applied to Your credit card or original method of payment, within 14 days from return moment to provided warehouse address.
If for any reason You would like to return product, You must contact us first and we will guide You through the steps.
Please do not send Your purchase back to us unless we authorized You to do so.
Our team will check Your item to make sure if it’s up to our standards before we dispatch it to You, so damage is rare.
If You’re not happy with the goods when they arrive with You please contact us.
If You only realized after the delivery that You’re unhappy with the quality, or if we’ve sent You the wrong item,
just contact us within 14 days of delivery, ideally sending us a couple of photos of the damage or other issues with the product.
For video proof or photos upload and share (for server security reasons) please use third party service (e.g.: screencast.com).
By making an order with Laptopfrog.com, you hereby agree to abide by the conditions and terms of the above stated returns policy.
Our team will assess Your complaint and tell You how to return the item and either give You a full refund, arrange for a repair, or order You a replacement.
Client satisfaction is our #1 priority. For this reason we use similar returns and refunds methods as in platform.
For additional questions feel free to contact our customer support.