FAQs
Does Dell offer free shipping?
Yes, Dell offers free standard shipping for every order regardless of what's in it. There is no minimum order total required to take advantage of this. Dell Rewards members are eligible for free expedited delivery for specially marked products.
Can I get a Dell student discount?
Yes, Dell offers up to 30% off for anyone in education. You'll need to verify with your a valid education email address through the Dell website to qualify. Once you've done so, you will be shown discounted items exclusive to students which you can then add to your order. It's also worth looking out for back to school & back to college sales, which run around key term times, and offer discounts on selected items across the Dell range for a limited time.
What is Dell Rewards?
Dell Rewards is the brand's membership scheme and can help you save money on regular or repeat Dell purchases. It's free to join through the Dell website, and members will earn 3% back on every order total in reward points. Points can be collected and redeemed against future orders in order to get discounts or free expedited shipping. You can manage your points by logging in to your Dell account.
Do Dell products come with a warranty?
Most Dell products come with a limited 1-year warranty. Some items have a warranty reaching up to 5 years. There are also options to purchase warranty extensions when checking out. If you aren’t sure what warranty policy applies to your purchase, contact Dell directly for support.
What is Dell's returns policy?
Yes, customers can almost always return products purchased from the Dell web store. Eligible items can be refunded or otherwise reimbursed for using in-store credit. To verify whether or not your purchase qualifies for a refund and what terms apply, contact Dell directly for assistance. If your purchase is eligible, you can send it back. Returns are completely free of charge if the product is damaged or defective. However, if you're returning an item that isn't defective or damaged then it may be subject to a restocking fee of 15%.
How do I contact Dell Customer Service?
You can get in touch with the Dell Customer Service team through the live chat feature on their website or Messenger, or by calling one of their customer service numbers depending on what your query is related to. For Home & home office purchases, you can call 1-877-717-3355. For accessories & parts, you can call 1-800-357-3355. The members' purchase program helpline is 1-800-695-8133.
Hints and tips
Watch for Dell sales: Dell runs sales throughout the year, with big events around holidays and competitor sales like Amazon Prime Day and Black Friday. Dell sales are a great opportunity to catch significant discounts across their range, and usually offer up to 40% off selected itens.
Sign up for Dell Rewards: Dell's rewards scheme is free to join, and lets you earn 3% of your order back as reward points which you can spend on future orders for discounts. You can also use points to get free expedited shipping on purchases. This scheme is ideal for repeat customers.
Buy Dell refurbished: An easy way to save money at Dell is to avoid buying brand-new products. If you don’t mind purchasing something slightly used, check out the refurbished section for a variety of PCs and more that have been carefully inspected for quality. These items are often priced at a lower cost and come with optional support from Dell.
Dell Student discount: Students can save up to 30% off their Dell products by verifying their student status through the Dell website. You can also save on those college or school purchases with back-to-school sales that run around term times.
Dell Military discounts: If you're in the military, you can save 10% on peripherals, accessories, and PCs with the Dell Military discount. To sign up, you'll need to verify your military personnel status through their site.
Sign up for the Dell newsletter: If you want to keep up with the latest news on Dell sales, products and more, you can provide your chosen email address to join. You'll get emails directly into your inbox on a regular basis, meaning you'll never miss a chance to save on promotions or new products.
How to use Dell coupons
1. Choose a Dell coupon you'd like to use and click 'Get Code'. Copy the code for later.
2. Head to the Dell website and add the products you want to your basket.
3. Click on your basket when you're ready to head to the checkout.
4. On the checkout screen, look for the box labeled "Add a gift card or promotion code or voucher”. It's usually under the box marked “Payment method”.
5. Click inside of the "Promotion code" box and enter your Dell coupon code from Step 1.
6. Click “Apply” and your order total will change to reflect your saving.
How we source coupon codes
Tom’s Hardware has a coupons team dedicated to finding the latest and best codes for each of our pages. Through partnerships with retailers, our affiliate networks, and searching the web, we find the most recent ways to save on online orders, including any exclusive codes our commercial team negotiates. We then upload the latest codes & promotions to our pages, refreshing them twice a week.
How we test coupon codes
Our dedicated coupons team tests each code before they’re uploaded to our pages to ensure they will be accepted at the checkout. Coupons can include the likes of free shipping, student discounts, multibuy offers and more, and you’ll find applicable codes for products & services across all categories. However, we don’t list any one-time use or user-specific codes - this is to make sure each code is available for everyone who visits our site to use
For the sake of clarity, we also include key information about each coupon, such as expiry dates and any terms & conditions, on the page. We update this information whenever we become aware of any changes, with each page updated twice a week. You can read the terms & conditions for an offer by looking for the corresponding text and clicking it to expand the terms section. This text can be found near the ‘Get Code’ button.
What to do if a coupon code doesn’t work
Despite our team regularly refreshing our pages and testing every code before upload, every now and then a coupon may not work as intended. Retailers can change expiry dates or terms & conditions before pages can be updated, offers can expire, or a coupon can no longer be accepted. If you have any issues using one of our codes, our team is on hand to help.
It’s always best to start by double-checking a code’s terms & conditions to make sure your order meets the requirements. Click “View terms and conditions” to expand the code section. Here you’ll find all available information on your chosen offer. Discounts may be product-specific (i.e. 10% off PC cases), have an associated minimum order value (i.e. spend $30 or more), or require verification (i.e. register with a valid student or workplace email address).
If you comply with all listed requirements and your discount is still not being applied, send an email to our team at coupons.tomshardware@futurenet.com and we can help. Let us know which code you are trying to use and which page it’s listed on, and customer support will reply as soon as possible to assist.
How we make money
Tom’s Hardware earns money from coupon pages on a commission basis. For every coupon page on our site, we have negotiated a deal with that retailer. Whenever someone places an order with that brand and applies one of our codes to their cart, we earn a percentage of the final order total back in commission.
The good news? This means that we offer our codes without charging any fees. Redeeming a discount listed on Tom’s Hardware is always free - all you will need to pay is a discounted price for whatever items you want to buy.
If you're looking for more information on Tom's Hardware coupons, you can also read more about How We Source Coupon Codes and How to Use Them on our dedicated page.
